The Customer Success Manager serves as the primary point of contact for Enel X’s largest enterprise customers. They will establish productive, professional relationships with key personnel in a portfolio of accounts that include many of North America’s largest energy users. The Customer Success Manager enables customer success and achieves account objectives through the full suite of Enel X offerings including Energy Intelligence Software (EIS), Utility Bill Management, DERs, Procurement, and Professional Services. The Customer Success Manager works closely with Energy Advisors and other SMEs to educate customers on the costs drivers of energy and guides them in the development and implementation of strategies to reduce overall energy costs. The Customer Success Manager serves as the internal voice of the customer while working with others across Enel X to solve customer challenges. Primary success metrics in this role are customer satisfaction, retention of existing revenue and expansion sales.