Enel Green Power

  • Utility Operations Intern

    Job Post Information* : Posted Date 2 months ago(9/21/2018 3:02 PM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X, a leading provider of demand response and energy efficiency solutions, has a need for a Utility Operations Intern to join our world-class Support organization. As a Utility Operations Intern, you will be responsible for the following:

    Qualifications

    Qualifications:
    - Current student or recent graduate of an undergraduate or graduate program, or comparable work experience
    - Outstanding written and verbal communication/customer relations skills
    - Great attention to detail and superior organizational skills
    - Strong technical skills, particularly in Excel
    - Can execute high-volume, transactional tasks
    Above and Beyond:
    - Passion for the energy industry
    - Strong self-motivation with the ability to work in an agile, fast-paced, forward-moving environment
    - Problem-solving skills and an eye for continuous improvement
    - Experience with Salesforce.com applications

    Responsibilities

    About the Job:
    - Provide exceptional service to our Utility customers, providers, and internal customers
    - Develop and maintain strong cross-functional relationships with internal customers
    - Develop and maintain strong relationships with existing and new Utility customers
    - Meet service level agreements for outreach and delivery of all data requests throughout North America and international regions
    - Perform outreach for customer bills and authorization forms
    - Identify, correct, and/or escalate data quality issues pertaining to sites, energy meter data, and contact information
    - Collaborate and support other internal teams with project work that depends on utility data as an input
    - Develop and maintain internally built tools in Excel, Python and R to pull data and perform transforms/analyses at scale

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