Enel Green Power

  • Customer Support Intern

    Job Post Information* : Posted Date 2 months ago(9/21/2018 3:54 PM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X, a leading provider of world class energy management solutions, has an immediate need for a Customer Support Intern to join our world-class Support Operations organization. Based in our Boston office, you will work with a skilled Customer Support team that delivers “rave-worthy” service to our ever growing commercial, industrial, and institutional customer base. 
    The Customer Support Intern will be responsible for providing best-in-class customer service to internal and external customers contacting Enel X with inquires. We strive for first-call resolution on questions ranging from simple contact updates to more in-depth technical support. The Intern must be able to thrive in a flexible, fast-paced, team environment, meanwhile being able to find ways to add value to the company through improvement projects. 
    This is a full time (40hrs/week), paid position that will run from January through June.

    Qualifications

    About You:
    - Current student or recent graduate of a 4-year undergraduate program.
    - The ability to work in a fast paced, forward moving environment with the adaptability to quickly learn new technology.
    - Outstanding communication skills with the proven ability to utilize these skills across groups within and outside of the organization.
    - Strong problem-solving and organizational skills.
    - Ability to apply creativity and objectivity while solving technical problems.
    - Excellent task management skills including the ability to actively contribute to multiple, concurrent projects.
    - Ability to manage high-stress situations calmly and effectively.

    Above and Beyond:
    - Prior experience in customer service.
    - Prior experience within and/or passion for the clean tech sector.
    - Professional communication skills in Spanish, German, Korean, or Japanese.

    Responsibilities

     

    About the Job:
    - Provide an excellent level of service to both internal and external stakeholders.
    - Resolve or escalate internal and external customer support calls requests via phone, email, and Salesforce.com cases.
    - Meet or exceed customer service SLAs.
    - Provide access to and support for our Demand Response and Energy Intelligence Software.
    - Become knowledgeable of energy markets, electricity tariffs, demand response program rules, energy efficiency opportunities, and all the services EnerNOC offers.
    - Participate in Demand Response event training and simulations.

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