Enel Green Power

  • Demand Response Operations Analyst

    Job Post Information* : Posted Date 6 months ago(8/20/2019 9:44 AM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X has an immediate need for a Demand Response Operations Analyst working in the DR North America Operations department. Our team helps deliver on our North American demand response program commitments by leading implementation, managing execution, and coordinating operational support for Enel X’s demand response programs.
     
    The ideal candidate will have a robust understanding of the DR business and a strong desire to become an expert in DR program rules and operational protocols. Additionally, the candidate will support the DR Operations team by developing processes that will facilitate customer growth, expansion and retention as well as improving the customer experience to achieve successful portfolio delivery.

    Responsibilities

    What you will do:
     Drive customer success in demand response
    - Become well-versed in factors impacting customer and portfolio performance, leverage this knowledge to drive customer success in utility and grid operator programs
    - Support maintenance and improvement of systems/platforms, including identification & resolution of issues impacting program execution and customer experience
    - Manage outbound customer communications
    - Develop and lead training for the Real Time Operations Team and other internal teams and act as a subject matter expert
    - Collaborate frequently with all DR customer facing teams
    - Be accountable for DR program operational health within your purview
    Analyze demand response & demand management risks & results
    - Develop a robust understanding of program contracts, rules, and operational implications
    - Use this knowledge to identify opportunities for margin increases and/or or risk reduction. Deliver on these opportunities via continuous improvement in process, tools, systems, and training
    - Communicate demand response dispatch results to the company
    Support ongoing training & process optimization initiatives
    - Develop scalable tools & processes to increase operational efficiency and improve customer delivery
    - Leverage systems understanding to coordinate and influence Enel X teams to drive improvements to customer, hardware, and software performance while recommending requirements for system enhancements to Operations and Engineering management
    - Develop and deliver program training to diverse Enel X teams that participate in demand response program activities
    - Support cross-functional implementation of new demand response programs
    We:
    - Adopt a ‘why’ mentality – we are critical, love to learn, aim to think holistically, and work with intent
    - Collaborate as a habit and engage in candid conversation
    - Provide honest, direct feedback and leverage our diversity of background, skills, and interests
    - Set high standards, value accountability, are anticipatory, and are solutions-oriented
    - Play just as hard as we work

    Qualifications

    About you:                           
    - BS/BA and 3-5 years of experience in the Demand Response industry
    - Excellent oral and written communication skills
    - You love tackling thorny problems: getting deep into the details while communicating those results to diverse stakeholders
    - You have experience managing multiple, cross-functional projects while maintaining strong internal relationships 
    - You are an adept ‘systems thinker’– naturally curious about how things are designed & built
    - You have a demonstrated ability to manage high-stress situations calmly and effectively, in fact, you thrive in a fast-paced, open, flexible environment
    - You are looking to be a core member of a deeply-connected, mission-driven team
    - You have the hard skills to back it up: experienced with Excel, Salesforce CRM, or proprietary software
    Above and Beyond:
    - You have 1-3 years of experience in an operational role
    - You have a deep understanding of the demand response industry and power systems
    - You have previously worked in energy management, power generation, demand response or related industries
    - You have a background in Customer Service, Marketing or other client minded roles

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