Enel Green Power

  • Customer On-Boarding Intern

    Job Post Information* : Posted Date 5 months ago(9/30/2019 2:30 PM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X, an Enel Group Company and a world leader demand response and energy efficiency solutions has an immediate need for a Customer Onboarding Intern working in the Customer Operations group. The mission of the Customer Onboarding team is to prepare & support commercial and industrial clients toward successful participation in demand response while delivering excellent customer service. The team manages each new client's experience from the point of sale, through the customer's first demand response dispatch. This includes customer education and facilitation of energy monitoring installation and setup.  

    Interns on the Customer Onboarding Team support critical activities of enrolling new customers in demand response, improving the onboarding process, and communicating program details, expectations, and onboarding requirements to customers, as well as helping ensure the readiness of existing customers.

    The ideal candidate will have a strong desire to become well versed in demand response markets and Enel X process & operational protocols. Candidates must possess excellent written and verbal communication skills, strong analytical abilities, and the ability to thrive in a dynamic, customer-focused environment.

    Responsibilities

    Responsibilities:
    Support Enel X customer success in North America:
    - Contribute to important projects assigned by a Senior Project Manager
    - Update and report critical information about new customer projects
    - Learn and be able to explain general program rules and nuances to demand response customers.
    - Assist Project Managers with ad hoc reporting, customer outreach, CRM (Salesforce) data-entry, etc.
    Process improvement:
    - Become adept at navigating, reporting and bulk updating in CRM (Salesforce).
    - Increase operational efficiency by creating new tools & optimizing existing processes.
    - Learn to recognize inconsistencies or redundancies across processes, and identify opportunities for standardization.

    Qualifications

    Qualifications:
    About you:
    - Inquisitive and thorough with strong attention to detail
    - Keen problem-solving / growth mindset
    - Experience successfully managing multiple projects while communicating project status
    - Outstanding written and verbal communication skills; previous customer service skills are a plus
    - Proficiency with Microsoft Office programs (esp. Excel, Visio, PPT)
    Above & Beyond:
    - Strong analytical skills and ability to manipulate vast data sets.
    - Prior experience with CRM software, esp. Salesforce CRM
    - Prior experience leveraging Excel Visual Basic to automate business processes
    - Previous experience specifically relating to energy management or energy systems

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