Enel Green Power

  • Customer Support Intern

    Job Post Information* : Posted Date 5 months ago(9/30/2019 2:31 PM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X has a need for a Customer Support Co-op to join our talented and energetic Support Operations team this summer. In this role, you are a key player in achieving the team's mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customer base. You are the internal voice of the customer, and will solve challenging customer issues in a dynamic, collaborative team environment.

    The ideal candidate has demonstrated interpersonal and communication skills, and is eager to learn about the energy and software industries. Successful candidates are technically savvy and apply creative problem-solving to a variety of challenges. This role offers the opportunity to learn about Enel X's demand response programs and core operational processes, and develop business acumen.

    This paid position will run from January - July.

    Responsibilities

    About the Job:
    Respond to and escalate inbound customer requests through standard phone and email channels
    Navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues
    Provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time
    Establish productive, professional working relationships with internal departments
    Identify opportunities and problem areas that impact the overall customer experience, and propose recommendations to fix them

    Qualifications

    About You:
    Driven to provide excellent customer service
    Eager to learn, including new technology and demand response/energy management
    Strong verbal and written communication skills
    Problem-solving and time-management skills
    Able to work in a fast paced environment, both independently and as part of a team
    Able to manage high-stress situations calmly and effectively

    Above and Beyond:
    Currently pursuing a B.A. or B.S. undergraduate degree or equivalent experience
    Prior experience in customer service
    Prior experience within and/or passion for the clean tech sector
    Experience with SalesForce.com or CRM systems

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