Enel Green Power

  • Client Services - Technical Lead

    Job Post Information* : Posted Date 4 months ago(10/16/2019 11:57 AM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-CA-San Carlos
  • Overview

    Enel’s e-Mobility division is an innovative Silicon Valley provider of electric vehicle (EV) charging solutions built upon a disruptive business model: by selling market-leading smart-grid EV charging hardware and software solutions into a rapidly-expanding electric vehicle market, we provide immediate benefit to EV owners and charging station operators while simultaneously delivering valuable, cloud-based load management services to utilities and grid operators.

    Our mission is to dramatically accelerate EV adoption through advanced technologies and innovative solutions. The company's flagship product, a connected level 2 EV charging station and mobile app, has already helped over 50,000 drivers go electric. Find more information @ https://evcharging.enelx.com
     
    The Technical Consultant supports implementation activities for commercial and utility programs related to residential and commercial EV charging station (EVSE) installations and operations.
    Responsibilities include: technical scoping of programs to support customers in the planning and installation of EVSE, the provisioning and set-up of the enterprise software and applications, training on the use and administration, and troubleshooting issues.
     
    The Technical Consultant works under the direction of the Director of Client Services.

    Responsibilities

    Implementation Support
    - Assist customers in the Installation and provisioning of EV charging solutions by clearly understanding their requirements and matching to our platform capabilities and best practices
    - Plan and track program activities and provide regular internal and customer status reports
    - Work with Services operations to support back-end processes and automation
    - Support technical issues related to program marketing or reseller processes as required to support delivery
    - Support project logistics such as shipping process and troubleshoot issues as needed
    - Assist customers in their software set-up
    Training & Troubleshooting
    - Train Site Administrators on JuiceNet Enterprise & Utilities Dashboard with user guide to ensure understanding of available tools
    - Provide Level 2 & 3 support as needed
    - Coordinate level 3 issues with engineering and product management as required, providing regular documentation and status
    - Provide regular and frequent communication to customers regarding installations and outstanding actions or tasks
    - Coordinate internal activities across departments, escalate as required to ensure timely response and action
    Other activities
    - Identify opportunities to increase product footprint within the account
    - Support testing activities: script documentation and testing to represent the view of the customer internally
    - Capture uses cases as require for product development
    - Provide input to the Product Development team to improve usability of the software, and reduce time and cost to implement
    - Provide support to early adopter programs with PM

    Qualifications

    - Excellent problem-solving and organizational skills
    - Understanding of software development lifecycle and quality assurance processes, e.g. testing
    - Consulting skills: listening, asking effective questions, setting and managing expectations, and focusing on customer needs and outcomes
    - Self-motivated, responsible, and able to manage multiple priorities and complete multiple tasks in a tight timeframe
    - Critical and analytical thinking skills with a strong attention to detail
    - Professional communication and approach: on-time and prepared for meetings, provide deliverable and status on-time, communicates issues and risks in a timely manner to manager
    - Proactive and accountable
    Experience required:
    - 3-5  years experience implementing software
    - Knowledge of software engineering principles and agile methodologies
    - Basic SQL skills
    - Working knowledge of XML formats and File Transfer Processes (FTP)
    - Basic to intermediate  understanding of integration
    Desired Qualifications:
    - Experience with EVSE, demand response, or battery storage technology and software
    - 20%+ travel may be required

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