Job Post Information* : Posted Date
4 months ago(10/16/2019 11:57 AM)
# of Openings
Enel X Position
Enel’s e-Mobility division is an innovative Silicon Valley provider of electric vehicle (EV) charging solutions built upon a disruptive business model: by selling market-leading smart-grid EV charging hardware and software solutions into a rapidly-expanding electric vehicle market, we provide immediate benefit to EV owners and charging station operators while simultaneously delivering valuable, cloud-based load management services to utilities and grid operators.
Our mission is to dramatically accelerate EV adoption through advanced technologies and innovative solutions. The company's flagship product, a connected level 2 EV charging station and mobile app, has already helped over 50,000 drivers go electric. Find more information @ https://evcharging.enelx.com
The Technical Consultant supports implementation activities for commercial and utility programs related to residential and commercial EV charging station (EVSE) installations and operations. Responsibilities include: technical scoping of programs to support customers in the planning and installation of EVSE, the provisioning and set-up of the enterprise software and applications, training on the use and administration, and troubleshooting issues.
The Technical Consultant works under the direction of the Director of Client Services.
Implementation Support - Assist customers in the Installation and provisioning of EV charging solutions by clearly understanding their requirements and matching to our platform capabilities and best practices - Plan and track program activities and provide regular internal and customer status reports - Work with Services operations to support back-end processes and automation - Support technical issues related to program marketing or reseller processes as required to support delivery - Support project logistics such as shipping process and troubleshoot issues as needed - Assist customers in their software set-up Training & Troubleshooting - Train Site Administrators on JuiceNet Enterprise & Utilities Dashboard with user guide to ensure understanding of available tools - Provide Level 2 & 3 support as needed - Coordinate level 3 issues with engineering and product management as required, providing regular documentation and status - Provide regular and frequent communication to customers regarding installations and outstanding actions or tasks - Coordinate internal activities across departments, escalate as required to ensure timely response and action Other activities - Identify opportunities to increase product footprint within the account - Support testing activities: script documentation and testing to represent the view of the customer internally - Capture uses cases as require for product development - Provide input to the Product Development team to improve usability of the software, and reduce time and cost to implement - Provide support to early adopter programs with PM
- Excellent problem-solving and organizational skills - Understanding of software development lifecycle and quality assurance processes, e.g. testing - Consulting skills: listening, asking effective questions, setting and managing expectations, and focusing on customer needs and outcomes - Self-motivated, responsible, and able to manage multiple priorities and complete multiple tasks in a tight timeframe - Critical and analytical thinking skills with a strong attention to detail - Professional communication and approach: on-time and prepared for meetings, provide deliverable and status on-time, communicates issues and risks in a timely manner to manager - Proactive and accountable Experience required: - 3-5 years experience implementing software - Knowledge of software engineering principles and agile methodologies - Basic SQL skills - Working knowledge of XML formats and File Transfer Processes (FTP) - Basic to intermediate understanding of integration Desired Qualifications: - Experience with EVSE, demand response, or battery storage technology and software - 20%+ travel may be required