Enel Green Power

  • Application Support Intern

    Job Post Information* : Posted Date 2 months ago(12/17/2019 2:26 PM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X, a leading provider of Demand Response and Battery Storage Systems, has an immediate need for an Application Support Intern to join our world-class Global Operations team.
     
    This is a highly visible role where you will utilize your troubleshooting and communications skills to provide technical support to internal staff for the applications we develop in-house.  You will work closely with our application support analysts as well as our software engineers to investigate problems in our software and resolve them in a timely manner.  You will work out of a ticketing system for managing incoming requests, and will run SQL queries, API queries review Splunk logs and other low-level techniques to determine root cause for application issues.

    Responsibilities

    - Respond to user requests for support through email and our ticketing system (Salesforce), and provide clear documentation as you resolve the software user issues
    - Run routine production support processes to keep the system healthy
    - Communicate with users in-person, through email, instant messaging, or using teleconferencing tools, to ensure a clear understanding of the issue
    - Create good documentation on the resolutions to the issues you solve
    - Learn new systems and tools as they are developed and released by our Engineering teams
    - Attend product launch meetings to ensure knowledge is properly transferred and documented from the Engineering to Support teams
    - Recommend improvements to processes or tools.
    - Provide exceptional service to our internal customers.
    - Provide status updates to the Application Support and Operations teams regarding work accomplished and potential roadblocks.

    Qualifications

    - Student or recent graduate of 4-year undergraduate program in Engineering, Economics, Statistics, Computer Science, or another analytic field, or demonstrated extensive analytic abilities.
    - Excellent computer skills, including mastery of Microsoft Excel and PowerPoint
    - Desire to learn new technologies.

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