Job Post Information* : Posted Date
2 months ago(12/17/2019 2:31 PM)
# of Openings
Enel X Position
Enel X, a leading provider of Demand Response and Battery Storage Systems, has an immediate need for a Product Implementation Intern to join our world-class Global Operations team. The Product Implementation Team primarily supports our Onboarding Project Management, Engineering and Finance teams by configuring our software applications for our Commercial & Industrial customers.
This is a highly supportive role where you will utilize your communication, desktop application, and analytical skills, to execute on the team’s primary objectives while working in a fast-paced, continuous-improvement environment. Successful candidates have a relentless focus on innovation, quality and process improvement, and continuously search for better ways to serve our customers.
- Confirm scope of contract and communicate with internal stakeholders - Collect required documentation from customers such as utility bills and authorization forms. - Create project structure in our tracking software for project team. - Set clear expectations with internal customers regarding configuration process timeline and workflow, and develop and maintain key performance indicators and metrics. - Manage inbound support requests and communicate status updates internally - Identify process improvement opportunities and work with team to execute continuous improvement projects - Maintain reports and dashboards (Salesforce & Excel) for all primary deliverables - Train remote team members on best practices and new processes - Build collaborative cross-functional relationships and strategically leverage data tools and improve operational productivity across teams
- Completed or in-process degree with analytical, business, or technical focus - Prior experience in a team environment - Excellent verbal and written communications skills - Excellent problem-solving and organizational skills - Excellent qualitative and quantitative problem solving capability - Creative thinking skills and the ability to take the initiative - Desire to learn new technologies - Ability to develop efficiency gains through process improvement and automation - Self-motivation and the ability to work in a fast paced, forward moving environment