Enel Green Power

  • Product Implementation Intern

    Job Post Information* : Posted Date 2 months ago(12/17/2019 2:31 PM)
    # of Openings
    1
    Category
    Enel X Position
    Location
    US-MA-Boston
  • Overview

    Enel X, a leading provider of Demand Response and Battery Storage Systems, has an immediate need for a Product Implementation Intern to join our world-class Global Operations team.  The Product Implementation Team primarily supports our Onboarding Project Management, Engineering and Finance teams by configuring our software applications for our Commercial & Industrial customers.
     
    This is a highly supportive role where you will utilize your communication, desktop application, and analytical skills, to execute on the team’s primary objectives while working in a fast-paced, continuous-improvement environment.  Successful candidates have a relentless focus on innovation, quality and process improvement, and continuously search for better ways to serve our customers. 

    Responsibilities

    - Confirm scope of contract and communicate with internal stakeholders
    - Collect required documentation from customers such as utility bills and authorization forms.
    - Create project structure in our tracking software for project team.
    - Set clear expectations with internal customers regarding configuration process timeline and workflow, and develop and maintain key performance indicators and metrics.
    - Manage inbound support requests and communicate status updates internally
    - Identify process improvement opportunities and work with team to execute continuous improvement projects
    - Maintain reports and dashboards (Salesforce & Excel) for all primary deliverables
    - Train remote team members on best practices and new processes
    - Build collaborative cross-functional relationships and strategically leverage data tools and improve operational productivity across teams

    Qualifications

    - Completed or in-process degree with analytical, business, or technical focus
    - Prior experience in a team environment
    - Excellent verbal and written communications skills
    - Excellent problem-solving and organizational skills
    - Excellent qualitative and quantitative problem solving capability
    - Creative thinking skills and the ability to take the initiative
    - Desire to learn new technologies
    - Ability to develop efficiency gains through process improvement and automation
    - Self-motivation and the ability to work in a fast paced, forward moving environment

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed